Babycards FAQ

Uploading Pictures

What kind of file do I need to upload?
The website at present can only facilitate a jpeg file. 
To check the file is a jpeg right click on the actual picture file. A list of options will pop up with "Properties" at the bottom. Click on "Properties." A window will open with two tabs at the top, "General" and "Summary." The “General” tab is displayed and you can view the type of file. 

What kind of resolution does the picture need to be?
We recommend that a resolution of 200-300 dpi and a size of around 500KB for the photo as this will ensure a high quality card. To check the size of your photo, copy your picture to your desktop and right click on your image. Select properties and under the general information you are able to view the type and size of your file. 

To check the resolution of a photo?
If the picture is blurred then the picture resolution may not be of high enough quality to send to print. Please note uploading a high quality image will yield better reproduction results.

Do I have to use a digital camera?
Ideally digital cameras produce the best quality pictures. Photographs taken with a mobile phone are often of too low dpi and size and therefore will not be of good enough quality to print. For best results please upload a photo taken using a digital camera which is set to a medium or high resolution.


What kind of picture works best? 
Simple and natural ones. If you look at the pictures we have taken you may get an idea. Try to keep background noise to a minimum and if possible use natural light instead of a flash. We can work with colour or black & white pictures.

 

Online Proofs

Can I see a proof? 
Your card can be proofed free online and so you can check all the details are correct before you place an order. Please note that once an order is placed it will be printed exactly how the details and picture appear on the screen.
 
Card Preview
If your text does not appear on the card preview, please check the amount of characters you have placed in one line, as a maximum of 70 characters can only be placed on one line. Insert a couple of returns in the text.

 

General Enquiries

Can I post in a photo?
Unfortunately the babycards website is purely an online business and all the order process has to be completed online. We do not have the facilities to scan in hard copy photos. 


Can I order more cards?
Yes, simply keep a note of your order number and just contact us with the quantity you require and we can print more cards exactly as your first order. Please note our minimum quantity for a re-order is 25 cards.
 
What is your minimum order?
Our minimum order is 25 cards.
 
Do the cards come with envelopes?
Yes, 100gsm white square envelopes in a greeting card style are provided with every order.
 
How do I insert fadas or other unusual letters?
Simply go to Start, All Programs, Accessories, System Tools and Character Map. Here you will find all kinds of letters.
 
Can I amend my card after ordering?
Unfortunately we are unable to make any changes to the card once the order has been confirmed.

What if I change my mind and wish to cancel the order?
Completed orders are non-refundable and returns are not accepted. Once the card has been printed we are not able to make changes or refund your money.

 

Delivery

How will my order be delivered?

We print and dispatch all orders within 2 days of receipt and then your order is sent through First Class Royal Mail. An email will be sent to you informing you when your order has been dispatched. This email will contain a tracking number to enable you to trace and track your order with Royal Mail. Whilst we endeavor to have your order to you within 5 working days, unfortunately Royal Mail is beyond our control.

Babycards.co.uk production day ceases at 3pm. Any orders received after this time will be put into production the following day, therefore the following day will be treated as day 1 of the order process.

 

Delivery outside UK

Prices quoted on the website include free delivery nationwide.

Any orders placed for dispatch outside these areas are subject to further charges and longer delivery times. Please email info@babycards.co.uk for further information.

 

 

Billing Enquiries

Who will be billing me for the babycards order?
Realise4 Consultancy owns and operates the Babycards websites.
On your credit card statement the debit name for the order will be Online Cards and Print.

What are your payment methods and how are they received?
Payment is done via Realex Merchant Services who offer a secure online payment system. We accept Visa and MasterCard. Unfortunately, we are unable to process Maestro and Switch cards. 
 
Is the payment method secure?
Yes, we use a an independent company called Realex Merchant services who specialise in the processing of online transactions. The order is processed through their highly secure payment system and all information provided is encrypted. Please note we never have access to your credit card details.

What is your refund policy in the event I am not satisfied with my cards?
Babycards endeavours to provide customers with a high quality print product and customer satisfaction is important to us.
We have set out some guidelines below as to our refund policies:
 
Human Error
Our ordering system is automated which means we are unable to make any changes to the uploaded card once the order has been confirmed and processed. We ask customers throughout the ordering procedure to check all the details and images uploaded before finally confirming an order. Guidelines to check picture image quality are detailed in our FAQ section and also on our card Preview Page under the heading “Check Picture Quality”. 

Since we offer a free online proofing facility it is the responsibility of the customer to check their card before ordering. If the image if of poor quality or there is a spelling mistake we regret we are unable to offer a refund. 

As a goodwill gesture if you would like to place another order we can offer a 30% discount. Please give us a call and we will give you your own discount code to input. 

Quality Standards
If you are dissatisfied with the product you have received please send an email to 
info@babycards.co.uk outlining the issue(s). You may be requested to return the cards to the office for review.

Picture Quality
Our products are printed on the latest digital technology machines and the print quality is of an extremely high standard. If a quality image is supplied then a quality card will be produced. Guidelines to check picture image quality are detailed in our FAQ section and also on our card Preview Page under the heading “Check Picture Quality”. 

If on examination it is concluded by both parties the delivered product does not represent the confirmed order then our refund policy is as follows:
A) A 30% discount will be offered on the product but no replacement cards.
B) If it is concluded there was a genuine printing error and the cards printed do not meet the Company’s acceptable standard on receipt of returned goods we will either:
  • reprint and redeliver the cards free of charge or
  • provide a full refund

Damaged Product
If your product is damaged in transit we will offer either: 

  • a replacement order free of charge or a
  • full refund on receipt of returned goods

Please note: Customers may be asked to either send one sample back or email a digital picture of the damaged product. (This is for quality control reviews and also for insurance reasons).